Payment Policy

Welcome to Copva. These Payment Terms and Conditions ("Policy") govern the payment and billing practices for all purchases made through our store located in the United Arab Emirates (UAE). By making a purchase, you agree to this Policy.

Accepted Payment Methods
We currently accept the following payment methods for purchases made at Copva:

• Visa
• Mastercard
• American Express (Amex)

Currency
All transactions are processed in UAE Dirhams (AED) unless otherwise specified.

Billing Information
You agree to provide current, complete, and accurate billing information. This includes your full name, billing address, contact number, and other relevant details. Failure to provide accurate information may result in delays or the inability to process your order.

Payment Authorization
By placing an order, you authorize Copva to charge the total purchase amount to your selected payment method. You confirm that you are the authorized user of the payment method and that the billing information provided is accurate.

Order Confirmation and Invoicing
Upon successful order placement, you will receive an order confirmation via email. An electronic invoice will also be emailed to you. Please retain these documents for your records.

Payment Security
Copva uses secure and encrypted payment gateways to ensure the safety of your card transactions. We are committed to maintaining the confidentiality and security of your payment information.

Refunds and Cancellations
Our refund and cancellation policy is outlined separately. Please refer to our Refund Policy for detailed information on eligibility, process, and timelines.

Disputed Charges
If you believe there has been an error with your order or payment, please get in touch with our customer support immediately. We will investigate and resolve any concerns.

Taxes and Fees
All applicable taxes, duties, and additional fees will be clearly stated during the checkout process. You are responsible for any such charges as required by UAE law.

Changes to Payment Policy
Copva reserves the right to modify this Payment Policy at any time. Changes will be effective immediately upon posting on our website. Continued use of our services constitutes acceptance of the revised Policy.

Contact Information
Email: contact@copva.com
Phone: +971564697200
Address: 235 Al Wasl Rd - Al Bada'a - Dubai - United Arab Emirates

Business Hours:
Monday – Friday: 08:00 - 20:00
Saturday: 10:00 - 16:00
Closed on Sunday