FAQ's

Frequently Asked Questions (FAQs)

1. What is Copva?
Copva is an online store based in the United Arab Emirates, offering a wide range of sneaker items with free shipping across the UAE.

2. Where is Copva located?
We are located at 235 Al Wasl Rd - Al Bada'a - Dubai - United Arab Emirates.

3. How can I contact Copva customer support?
You can reach us via email at contact@copva.com or call us at +971564697200.

4. What do you offer?
We offer a variety of sneaker items designed to meet your needs with quality and affordability.

5. Do you offer free shipping?
Yes, we offer free shipping on all orders within the United Arab Emirates.

6. How long does delivery take?
Our total delivery time is 4-7 business days, which includes 1-2 business days for processing and 3-5 business days for transit.

7. What is your return policy?
We offer a 30-day return policy. Items must be in new, unused condition with all original packaging intact.

8. How do I return an item?
Contact us at contact@copva.com to initiate a return. We will provide a return address and email you a return label.

9. What is the return cost?
For customers who change their minds and want to return products, the return cost is their responsibility. For defective products, we will cover the return cost.

10. Do you accept returns for personalized or custom-made items?
No, we do not accept returns for personalized or custom-made items.

11. Can I exchange an item?
We do not offer direct exchanges. To exchange an item, return the original item first and place a new order for the desired product.

If you have any additional questions, please feel free to reach out to us at contact@copva.com or call +971564697200. We are here to assist you!