Billing Terms & Conditions

Welcome to Copva. These Billing Terms and Conditions ("Terms") govern the payment and billing practices for all purchases made through our store located in the United Arab Emirates (UAE). By making a purchase, you agree to these Terms.

Payment Methods
Currently, we offer Cash On Delivery (COD) as the only payment method for purchases made at Copva.

Currency
All transactions are processed in UAE Dirhams (AED) unless otherwise specified.

Billing Information
You agree to provide current, complete, and accurate billing information. This includes your full name, billing address, contact number, and other relevant details. Failure to provide accurate information may result in delays or the inability to process your order.

Payment Authorization
With COD, you authorize Copva to collect the total purchase amount in cash at delivery time. You confirm that you are the authorized recipient of the order and will provide the necessary payment in full upon delivery.

Order Confirmation and Invoicing
Upon successful order placement, you will receive an order confirmation via email. An electronic invoice will be provided at the time of delivery. Please retain these documents for your records.

Payment Security
Since payments are made in cash upon delivery, no sensitive payment information is exchanged during the transaction process. However, Copva ensures the security of all transaction processes related to order fulfillment.

Refunds and Cancellations
Our refund and cancellation policy is outlined separately. Please refer to our Refund Policy for detailed information on eligibility, process, and timelines.

Disputed Charges
If you believe there has been an error with your order or payment, please get in touch with our customer support immediately. We will investigate and resolve any concerns.

Taxes and Fees
All applicable taxes, duties, and additional fees will be clearly stated during the checkout process. You are responsible for any such charges as required by UAE law.

Changes to Billing Terms
Copva reserves the right to modify these Billing Terms and Conditions at any time. Changes will be effective immediately upon posting on our website. Continued use of our services constitutes acceptance of the revised Terms.

Contact Information

  • Address: Shop No. 4, Rashideya 3, Ajman, United Arab Emirates.
  • Customer Support Email: contact@copva.com
  • Phone Number: +971564697200

Opening Hours:

  •  9:00 - 18:00 (Monday - Saturday) (GMT+04:00) Gulf Standard Time (Muscat)